Friday, 31 January 2014

15 Key Qualities of a Successful Leader & Manager

I recently read an article that focussed on the idea that when you look for a new job it should be just as important to find a job that has a good leader / manager as it is finding a job that you will love doing. One without the other could be just as bad as the other way around and I have to say that I couldn't agree more.

I took some time to think about various leaders and managers I have worked with throughout my career and to be bluntly honest the amount of good quality ones I can recall is unfortunately very limited.  Some excelled in specific areas but lacked in others and some were questionable and I seriously wondered how they got to the position they held. Take my word for it its certainly not easy to find a well-rounded leader and manager that will mentor you through to the next level in your career.

After reading the article I decided to jot down, based on my own personal experiences, the qualities I think a successful leader needs to have in order to get my stamp of approval.

This list is written for a both a leader / manager looking to assess their own maturity or for job seekers looking to understand which qualities they should be looking for in their manager

[In no specific order]

1. Be a Good Listener

As a leader/manager you must listen. Listen intently when your staff speak to you and also listen when they don't speak to you. Pay attention to what you hear and think about what is being said and then act accordingly.

2. Be Self-Aware

Know your own personality, your strengths and your weaknesses. Know how you can improve and act on it. If you are aware of your strengths and weaknesses you can progressively improve.

3. Pay Attention to Detail 

As a leader/manager you need to plan your tasks and work efficiently. Your planning will impact your entire team. Always pay attention to the detail and read in-between the lines. Understand the deeper meaning and not just the face value.

4. Be Considerate  

There is seldom any worse leader / manager than a narcissistic one. Think about yourself only when necessary and spend more time thinking about your staff. Understand your individual staffs strengths and weaknesses. Mentor people whenever possible and help them grow their skills and confidence. Leadership is more about giving than taking.

5. Communicate Effectively

Communication is key to being a good leader/manager. If your people are not aware of what’s happening around them or are left out of the loop, mistrust and frustration will grow. Lack of communication limits effectiveness and morale. Lead by example.

6. Display Self-Control

Stop and take time to reflect and think about any situation before you respond. Action or words in the heat of the moment can be damaging. Learning to master self-control can be very difficult (but not impossible) for some personality types and may require you to focus on self-awareness.

7. Include Others

People like to feel that they are a part of something and like to be appreciated for their impact and influence on outcomes. Where possible, keep people in the loop and communicate with them and take their views into consideration. Show people your appreciation and reward them when earned. Remember exclusion breeds hostility.

8. Lead by Example

Never think that you are better than others around you just because you are their leader/manager. At times you must be prepared to do what you require of your staff. Your staff will respect you more for it. Be humble but confident.

9. Maintain Integrity

 Follow the rules and lead by example. Do not betray peoples trust. Do as you say. If you cannot uphold your integrity, your team and superiors will not trust you - things will turn sour in the end.

10. Be Supportive

 You must support your staff at all times when appropriate. They will depend on you to do this – back them up when they need it. If you feel a member of your team is misguided, then talk to them about it and come to an agreement. Make sure all your reasons are fully understood and you have addressed all their concerns. Your people will support you if you support them but be honest with them when needed.

11. Drive Improvements 

Always be on the lookout for improvements. When you identify them, discuss them and then create an action plan. Don't be seen to be doing nothing, people expect you to be acting if you are a leader/manager. If you are bored, then move on and let someone more enthusiastic do the job.

12. Display Leadership Qualities 

 If you lack personality and charisma then realise it and work on it. People like a leader with personality, charisma and charm. If you lack it then teach yourself how to improve. Even a bit of improvement will make a difference.

13. Challenge Things

Don't be afraid to challenge things you don't agree with whether it is the people you are leading or your superiors. If you challenge is based on a hunch or feeling then explain that otherwise make sure any challenges can be 100% backup up with facts and figures. Realise when to back down or drop your challenge. Always voice your concerns.

14. Be Confident

In order to be an effective leader/manager you must be confident! If you lack confidence then educate yourself on how to become more confident. Everyone can learn how to grown in confidence. Wouldn't it be great if your leaders helped you grow in confidence? Great leaders are confident leaders.

15. Don’t Be Too Serious

It is important to have laughter in any environment. Don’t be too serious. Laughter brings happiness and good times.

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In conclusion, I would be interested to learn about what other qualities you can add that successful leaders and managers should have.


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